In short
- Write to [email protected]: it is read by the DocuSite team.
- We reply on business days, usually within one or two.
- You don't need to write to us to delete your account: do it at app.docusiteapp.com/account/delete or from the app.
Support email[email protected]
Email supportWhat to include in your message
To help you sooner, tell us:
- the email you sign in to DocuSite with and the name of your organisation;
- what you were trying to do and what happened (the error message, if there was one);
- whether it was in the app (iPhone or Android, and the version, shown in your account menu) or on the website (and which browser);
- the project or document affected, if any, and a screenshot if it helps.
Never send us the sign-in code you receive by email: we don't need it and will never ask for it.
When we will reply
We provide support on business days (Monday to Friday, except public holidays in Barcelona). We usually reply within one or two business days; if something is stopping your team from working, say so in the subject line and we will look at it first.
Your account and your data
You can delete your account at app.docusiteapp.com/account/delete or from the app, in your account menu. To exercise your data rights, write to [email protected].
More information in the privacy policy and the terms of use.
Who provides the service
DocuSite is a service of Projectum Oficina Tecnica Online S.L., tax ID (NIF) B67406009, C/ Ciutat d'Elx, 19, 08027 Barcelona.